Shipping and Returns

What is your return and refund policy?

• HILLCOUNTRYOUTFITTERS.COM has a 30-day return policy, which means you have 30 days after receiving your item to request a return. 
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  To start a return, you can contact us at howdy@hillcountryoutfitters.com
• If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
  You can always contact us for any return question at howdy@hillcountryoutfitters.com

Returns involving affiliate vendor Purchases

• Affiliate vendors may have differing return policies.  Please contact that affiliate directly for their individual details and processes.
• Damages and Issues
  • Please inspect your order upon receipt and contact us and the affiliate vendor (if applicable) immediately if the item is defective, damaged or if you receive the wrong item, so that we and/or the affiliate vendor can evaluate the issue and make it right. 
• Exceptions / non-returnable items
  • Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
• Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds on purchases

• We will notify you once we’ve received and inspected your return.  If the refund is approved, you will be issued a digital gift card to use on our store within 180 days. 
• If more than 180 days have passed since we’ve approved your return and you have not redeemed your gift card balance, please contact us at: howdy@hillcountryoutfitters.com

How long does shipping take? 

• Shipping Methods
  • HILLCOUNTRYOUTFITTERS.COM strives to ship all orders out within 1-3 days, however, during high volume times such as special events and sales. Orders may be delayed 5-7 business days or longer in rare cases.
• Shipping
  • Shipping charges are non-refundable. The customer is responsible for all shipping charges for refused and/or returned shipments and this charge will be added to the invoice total. Shipping/insurance costs are prepaid. All items are shipped “best way” via USPS, UPS, or FEDEX. Out-of-stock items will be shipped according to the availability of products. Dimensions/oversize weights are applied to freight charges when applicable.

Back Orders

•  If your order contains a pre-ordered item, or a back-ordered item, or special-order item, the entire order will ship once all items are in stock.
• Damage/Loss
  • All claims for damage/pilferage must be filed with the delivery carrier. HILLCOUNTRYOUTFITTERS.COM  cannot file this for you. All claims for shortage/mis-shipments/mis-billing must be made within 10 days of receipt. In the event of a faulty product the product must be returned as previously described, at which point we will ship out a replacement product. Disclaimers: Although we try to ensure accuracy, HILLCOUNTRYOUTFITTERS.COM cannot be responsible for typographical errors or image discrepancies on our Web Site or any affiliate vendor web sites. Should links for any product on HILLCOUNTRYOUTFITTERS.COM become “broken”, and if or when the article linked to is moved or removed by the host on its server HILLCOUNTRYOUTFITTERS.COM is not responsible.

Do you ship internationally?

• International Customers

Please read the entire product description for any international shipping limitations before purchasing.

• HILLCOUNTRYOUTFITTERS.COM does not distribute products internationally. 
• Some of our affiliates may offer international shipping on some items. There are some international shipping limitations.  Not all products listed on this site are available for international shipment. Orders containing a restricted product may be partially or completely cancelled and refunded without notice. Please contact the affiliate directly for their international shipping details.
• Import laws and regulations
  • Please check with your country’s customs office regarding the import of the products you wish to order. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties.  We kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery.
• Products frequently impacted include but are not limited to:
  • Dietary supplements, ointments, creams, oils, etc.
  • Seeds
  • Food
• If an order is refused delivery by customs due to unauthorized contents, HILLCOUNTRYOUTFITTERS.COM  and/or our affiliate vendors are not responsible for any delays, losses or cost incurred by you, the customer. 

In some countries, supplements are restricted for imports to a 90-day supply and must be for your own personal use. Losses incurred due to exceeding your country’s limitations will not be refunded.

• NOTE: this information is only provided as a guideline and is subject to change.  You are responsible for verifying if this is correct.
• Country Restrictions. Due to high fraud, lost shipments or other circumstances; HILLCOUNTRYOUTFITTERS.COM and/or our affiliate vendors reserve the right to refuse service to specific countries. 
• If shipping to Afghanistan, Barbados, Belarus, Bhutan, Brunel, Chad, Cuba, Ireland, Laos, Libya, Mexico, Mongolia, Peru, Philippines, Russia, Slovenia, Sudan, Syria, Timor-Leste, Turkmenistan, Ukraine and Yemen, please Contact Us for a possible exception.
  • Product Restrictions. Due to the nature of certain products, in particular a frequency to be damaged because of being shipped internationally, a product may not be available for international shipment.  There may also be legal restrictions regarding distribution territories.
• Duties and Tariffs
• Per our Terms and Conditions, international customers are responsible for any additional taxes, duties, fees and/or tariffs.
  
  

How can I track my order?

• Unless the product(s) you purchase from HILLCOUNTRYOUTFITTERS.COM or our affiliates exclude tracking information, we or our affiliates will provide you with updates via your email address.

What payment methods do you accept?   

• MASTERCARD, VISA, AMERICAN EXPRESS, DISCOVER, PAYPAL, APPLE PAY, GOOGLE PAY